As a COVID Safe business, we are committed to the health and safety of our customers and staff. We are strictly following all Queensland Government guidelines regarding the spread of COVID-19. As of December 17th 2021, for all of our Great Barrier Reef Experiences, we will require all customers over the age of 16 to be fully vaccinated with a Therapeutic Goods Administration (TGA) approved COVID-19 vaccine.

Rest assured, all of our crew have rolled up their sleeves too in order to keep our community safe. Every crew member you interact with on the day is complying with all Queensland Government guidelines.

When boarding our tours, all participants over the age of 16 will need to provide proof of their vaccination status. The easiest way to do this is to use the Check In Qld app. From November 19th, you’ll be able to link your COVID-19 digital vaccination certificate into your Check In Qld app. Alternatively, you can access your COVID-19 digital vaccination certificate through the Medicare app, from your Medicare-linked MyGov account, or My Health Record. You can also use a printed copy of your COVID-19 digital vaccination certificate, your immunisation history statement, or your international COVID-19 vaccination certificate.

Please don’t hesitate to reach out to our friendly team should you have any questions. For further information on the restrictions please visit the Qld Government website.

In addition to our existing safety measures, we have implemented a few new protocols to help you feel at ease when you travel with us. 

Physical Distancing:

Physical distancing can be difficult, especially when travelling or doing activities. To assist in the process of physical distancing, we have installed signage at all locations so you know exactly how far away you need to be from other people. Our buses and boats have been assessed for maximum capacity, adhering to social physical distancing guidelines and we will be strictly complying with these measures. 

Hygiene:

Sanitizer will be available at all areas of our business. We have also taken measures to ensure our team are limiting any unnecessary contact through handshakes, high fives or hugs. We request that you use contactless payment options at all times. Staff will wear protective clothing wherever possible (gloves, helmets, masks).

Cleaning

We have increased our cleaning protocols in all areas of our businesses and will ensure all frequently used areas are regularly cleaned and sanitized as per the local health department guidelines. 

Contact Tracing

Prior to travelling with us, you will be required to provide a current phone number and residential address (address of accommodation if travelling) and your full name in order to complete your activity. When you travel with us, your personal data may be provided to official government bodies to help stop the spread of any health outbreaks. We encourage all staff and travellers to download the CovidSafe app to assist in this process. For more information on how we use your data, please read our Privacy Policy here >>> https://www.experienceco.com/home/privacy-policy/