Experience Co Locals

Frequently Asked Questions

Our crew get asked dozens of questions every day, some quirky some quite intelligent, some just plain entertaining. But as they say, there is no such thing as a dumb question so don’t be too scared to ask. If you don’t find what you want to know send us an email or give us a call on 1300 601 899

Cairns Reef Tours

Do you operate daily?

Yes, 7 days a week. However due to COVID, some tours are limited to certain days of the week. Please check availability and call us if you have any questions

Where do I park?

Parking is available at the nearby Pier Shopping Complex/Shangri-la hotel, located opposite the Reef Fleet Terminal. Hourly cost is from AUD $1.20 for indoor and outdoor parking. All day parking is also available near Trinity Wharf at approximately $3 per day.

Do you have hotel transfers?

Right now due to COVID restrictions, we are not available to do hotel pick ups.

We have hotel transfers  returning soon and prices vary depending on location of your hotel. Please call our team for more info. From $22 for Cairns and $27 for Northern Beaches.

Do I need to check in on the day?

Yes, please check in at The Reef Fleet Terminal (Look for your tours signage) at least 30 minutes prior to your departure. Please present relevant vouchers or itineraries at check in exchange for your boarding passes.

Can I take a pram on board?

All our vessels are pram friendly. However walks on the island can be rocky and include steps so are not advised when walking. Ask our friendly team at the beach hire hut to store the pram for you.

Weather

Will I get sea sick?

Hopefully not. This depends largely on the individual. Travelling on our fast, stable boats ensures the smoothest possible ride. If conditions are forecast 15 knots or below it will generally be smooth going.

At 20 knots and above it can get a little bumpy at times however our skippers are skilled in picking the best route to our destination. If you are prone to other common forms of motion sickness such as travelling in a car or plane you may wish to take precautions such as a sea sickness tablet approximately 30 minutes prior to departure for maximum benefit.

What is the temperature of the water?

December-February: 29c, 83f

March-May: 25c, 76f

June-August: 22c, 72f

September-November: 25c, 76f

Is there shelter and shade available?

Yes. The island has plenty of trees inland and spots around the beach to seek shelter. The lyrca stinger suits are great sun protection too.

Booking Information

Cancellations and refunds

Bookings cancelled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees or penalties imposed by an operator other than Fitzroy Island Adventures). If you need to reschedule or cancel due to an emergency or for medical reasons, please contact our team as soon as possible. If Fitzroy Island cancel due to weather, you will be given the option to reschedule to another date or be refunded.

Island Access Fee

Experience Co were disappointed by Fitzroy Island Resort’s short sightedness in trying to enforce a $10 levy on customers going to the island. Fitzroy Island is a National Park with a wide range of public assets that everyone is entitled to have access. This includes public moorings, a jetty, campground and toilets, and walking trails. Experience Co are committed to ensuring our customers have the opportunity to experience the island, our activities at the beach hire and one of Australia’s best voted beaches at Nudey Beach. We would welcome further discussions with island stakeholders to achieve a sustainable outcome.

A fee will apply to the facilities at the Resort, Raging Thunder / Fitzroy Island Adventures guests will still be able to use the public facilities at the camping ground at no further charge. Please see the map on the left hand side for details. We thank you for your continued support of Fitzroy Island Adventures, Raging Thunder Adventures & Experience Co

Important Booking Conditions

To keep your day as safe as possible there are a few restrictions you should be aware before making your booking:

  • We highly recommend having your own travel insurance
  • Those under 16 must travel with a guardian or parent
  • You must check-in at the Cairns Reef Fleet Terminal located at 1 Spence Street no later than 20 minutes before your departure
  • The beaches on Fitzroy Island are not patrolled by surf life savers
  • Marine stingers are present in tropical waters from November – May and you will be provided with a stinger suit for use while snorkelling during this period

Do you have a COVID Safe Plan?

Yes! You can read our COVID Safe Plan here.

What postcode do I need to have to be eligible?

These offers are available to anyone with a local ID with postcodes in the range of 4810 – 4888.

Book your local tour today